Specialized announces voluntary recall of 12,000 forks
BOULDER, Colorado (VN) — Specialized Bicycles has announced a voluntary recall of the front forks on all models of its 2012 Tarmac SL4, 2013 Tarmac SL4, 2013 Crux, and 2013 Secteur Disc bikes and framesets.
The recall was initiated by Specialized after learning of an issue with the forks’ carbon fiber steerer tubes on these models that, in a small number of instances, can crack or break.
The recall is projected to affect approximately 12,200 bikes in the U.S.
The Morgan Hill, California, company has seen two instances of these forks breaking, one resulting in minor injury, Specialized PR manager Sean Estes told VeloNews.
“We launched an internal process looking into it, and came to the conclusion that there was a minor manufacturing anomaly that occurs in a small percentage — we’ve seen two issues out of 12,200 bikes — but it was enough of a red flag that we decided we needed to get these forks back in. We expect that most will be inspected, sent back and put back on the bike, while others will either be reinforced or replaced.”
Estes said that Specialized voluntarily reached out to the U.S. Consumer Product Safety Commission (CPSC), which will also issue a recall.
Owners of affected bikes will be notified via mail that they should bring their recalled bicycles to a Specialized dealer. The dealer will then coordinate an inspection of the fork at Specialized’s facility in Salt Lake City, Utah.
Once inspected and repaired — by sleeving the steerer tube with additional carbon fiber, if necessary — the fork will be shipped back to the dealer and the customer can return to the store to pick up the bike.
Estes said the entire process should take approximately two weeks. As an incentive, all owners of the affected bikes will receive a $100 store credit toward the purchase of Specialized-branded merchandise regardless of whether or not their bike requires a repair.
“We intend to make this recall as easy on our customers as possible,” said Chris Menicou, director of quality at Specialized. “We have fixed the problem at our manufacturing facilities, we have a systematic process in place to expedite the fork inspection and repair, and we will do our best to ensure our customers are quite satisfied.”
For more information about the voluntary recall, visit www.specialized.com under “Support and Safety Notices.” Within the U.S., call 1-877-808-8154 for Specialized customer service support.